Product
Product overview

See how dev-centric DAST for the enterprise secures your business.

Web attacks

Continuous security testing for web applications at high-scale.

API attacks

Safeguard your APIs no matter how often you deploy.

Business logic attacks

Future-proof your security testing with green-flow exploitation testing.

LLM attacks

Next-gen security testing for LLM & Gen AI powered applications and add-ons.

Interfaces & extensions

Security testing throughout the SDLC - in your team’s native stack.

Integrations

Connecting your security stack & resolution processes seamlessly.

Docs

Getting started with Bright and implementing it in your enterprise stack.

Book a demo

We’ll show you how Bright’s DAST can secure your security posture.

Resources
Blog

Check out or insights & deep dives into the world of security testing.

Webinars & events

Upcoming & on-demand events and webinars from security experts.

Docs

Getting started with Bright and implementing it in your enterprise stack.

Case studies

Dive into DAST success stories from Bright customers.

Research

Download whitepapers & research on hot topics in the security field.

Company
About us

Who we are, where we came from, and our Bright vision for the future.

News

Bright news hot off the press.

Webinars & events

Upcoming & on-demand events and webinars from security experts.

We're hiring

Want to join the Bright team? See our open possitions.

Bug bounty

Found a security issue or vulnerability we should hear about? Let us know!

Contact us

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Careers >
Customer Success Engineer

Customer Success Engineer

Israel
Full-time

About the company

Bright is a rapidly growing, top-tier venture-funded company, focusing on developer-centric application security for the enterprise. We enable organizations to fix security issues before they reach production by integrating security early in the software development process, reducing reliance on manual testing, and running scans frequently.

Position

We are looking for a highly passionate, professional, hands-on software and team player Customer Success Engineer to drive customer success by ensuring seamless onboarding, providing proactive technical support, and advocating for customer needs, ultimately enhancing their experience with our DAST solution. The CSE will work closely with the Customer Success Manager in the respective region to ensure service excellence.

Responsibilities:

  • Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth implementation of our DAST (Dynamic Application Security Testing) product within their environment.
  • Technical Support: Serve as the primary technical point of contact for customers, addressing inquiries, troubleshooting issues, and providing solutions to ensure a positive customer experience.
  • Training and Enablement: Conduct training sessions to empower customers in utilizing the full potential of our Application Security DAST product. Provide ongoing support to ensure continuous success.
  • Proactive Monitoring: Proactively monitor customer accounts, identifying potential issues before they escalate. Collaborate with internal teams to address and resolve any underlying technical concerns.
  • Customer Advocacy: Be the voice of the customer within the organization, conveying feedback, feature requests, and insights to product and development teams.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in a customer-facing technical role, preferably in a SAAS cybersecurity environment.
  • Familiarity with coding languages and how they work.
  • 1-2  years in a technical role, ideally in a developer or cybersecurity space.
  • Fluency in English, both written and spoken.
  • Excellent communication and presentation skills.
  • Ability to translate technical concepts into user-friendly language for diverse audiences.
  • Experience with customer success platforms and tools.
  • Familiarity with common cybersecurity frameworks (OWASP, etc.).
  • Experience working with enterprise-level customers.

What We Offer:

  • Benefits
  • Competitive salary
  • Hybrid work model
  • World-class security experts changing the world of application and API security. Do it with us.
  • A diverse and inclusive workplace. Bright is an equal-opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.

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