Product
Product overview

See how dev-centric DAST for the enterprise secures your business.

Web attacks

Continuous security testing for web applications at high-scale.

API attacks

Safeguard your APIs no matter how often you deploy.

Business logic attacks

Future-proof your security testing with green-flow exploitation testing.

LLM attacks

Next-gen security testing for LLM & Gen AI powered applications and add-ons.

Interfaces & extensions

Security testing throughout the SDLC - in your team’s native stack.

Integrations

Connecting your security stack & resolution processes seamlessly.

Docs

Getting started with Bright and implementing it in your enterprise stack.

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Upcoming & on-demand events and webinars from security experts.

Docs

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Dive into DAST success stories from Bright customers.

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Download whitepapers & research on hot topics in the security field.

Company
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Careers >
Technical Account Manager

Technical Account Manager

US
Full-time

About the company

Bright is a rapidly growing, top-tier venture-funded company, focusing on developer-centric application security for the enterprise. We enable organizations to fix security issues before they reach production by integrating security early in the software development process, reducing reliance on manual testing, and running scans frequently.

Position

We seek a dedicated and proactive Technical Account Manager to be our customers’ point of contact, providing essential technical support and ensuring a seamless user experience with our DAST solution.

You’ll have a unique opportunity to work with cutting-edge technologies and assist the world’s biggest enterprises with testing their applications.

Team

In this role, you will join Bright’s Customer Success Team. As a Technical Account Manager you will ensure the success and satisfaction of our customers by guiding them through the solution implementation process, providing technical assistance and
ensuring a smooth and continuous usage.

The ideal candidate will have a strong technical background in cybersecurity, excellent customer relationship skills, and a proven track record in renewals and upselling.

Job functions

Customer Onboarding and Integration: Lead the onboarding process for new customers, ensuring seamless integration of our Dynamic Application Security Testing (DAST) solution into their existing infrastructure.

Account Management and Relationship Building: Develop and maintain strong relationships with assigned customers by acting as the main point of contact for inquiries, ensuring their needs are met promptly and efficiently, and proactively working towards contract renewals while identifying opportunities for upselling additional products or services.

Technical Support and Expertise: Serve as the primary technical point of contact for customers by addressing inquiries, troubleshooting issues, providing solutions to ensure a positive customer experience, and offering expert guidance on the usage and benefits of our DAST solution and services.

Customer Training and Education: Conduct training sessions to empower customers in utilizing the full potential of our DAST solution. Provide ongoing support to ensure continuous success and enhance their security posture.

Proactive Account Monitoring: Continuously monitor customer accounts for potential issues, identifying and resolving them proactively to ensure customer satisfaction by collaborating with internal teams to address and resolve any underlying technical
concerns.

Customer Advocacy and Feedback: Gather customer feedback and insights to provide valuable input, and be the voice of the customer within the organization, conveying feedback, feature requests, and insights to product and development teams
for continuous improvement.

Customized Solutions: Collaborate with the product team to tailor solutions to meet specific customer requirements, ensuring that our offerings align with their needs.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in a customer-facing technical role, preferably in a SAAS cybersecurity environment.
  • 1-3 years of experience in IT, Networking, Firewalls, and Security products, ideally, in cybersecurity space, or similar technical support roles; comfortable working in Windows, Linux, APIs and CLI services/commands.
  • Knowledge of Linux and Microsoft Windows in Enterprise environments.
  • Understanding and knowledge of common types of application layer vulnerabilities.
  • Optional knowledge of SDLC, OpenAPI/Swagger, CI/CD platforms (Jenkins, GitHub etc), Cloud technologies, applications development, applications security, and vulnerabilities.
  • Excellent communication skills in English. An ability to influence, persuade, and motivate people at every level and every function to partner with you on solving problems.
  • Strong ability to work with enterprise customers, handle their expectations, and solve and/or escalate problems.
  • Ability to work with customers and teams across time zones including the US and other parts of the world.

What we offer:

  • Interesting, technical, and challenging projects with abundant international professional experience
  • Competitive compensation.
  • World-class security experts changing the world of application and API security. Do it with us.
  • Ability to interact with some of the largest global organizations as customers.
  • A diverse and inclusive workplace. Bright is an equal opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.

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