Customer Success Manager

About the company

Bright Security is a rapidly growing global SaaS B2B company  tackling some of the biggest challenges in Application Security. Bright’s enterprise-grade, dev-centric Dynamic Application Security Testing (DAST) platform provides comprehensive application testing from development  to production and cloud, offering detailed vulnerability proof and remediation guidelines throughout the SDLC. Our solution accelerates issue awareness remediation from a 12-week average to same-day discovery.

About the product

Bright’s product is the first of its kind to integrate DAST testing into unit tests, integrating into CI/CD pipelines, and various educational programs designed for developers to adapt an ‘early and often’ posture when it comes to testing for security vulnerabilities.  With the Bright engine’s stellar technical and business logic, minimal false positives, and developer-centric design, there is no need for manual validation of security findings, removing costly and time consuming human bottlenecks that cripple rapid releases and drain dev team’s limited security resources.

Sphere of operation: Application Security Testing

Position: Customer Success Manager

Key Responsibilities:

• Retention, Upsells and Renewals:
  Proactively work towards customer satisfaction and value provision using Bright. Manages customer contract renewals and identifies opportunities for upselling additional products or services. Helps develop and implement strategies to increase customer retention rates.
• Customer Onboarding and Integration Management:
  Leads the onboarding process for new customers, ensuring seamless integration of our DAST solution into their existing infrastructure by our success and support engineering teams.
• Account Management:
  Develops and maintains strong relationships with assigned customers by acting as the main point of contact for customer business and account inquiries, ensuring their needs are met promptly and efficiently.
• Product Knowledge and Expertise:
  Develop a deep understanding of DAST solutions and services, enabling you to provide expert guidance to customers on their usage and benefits.
• Customized Solutions:
  Collaborate with the product and service teams to tailor solutions to meet specific customer requirements.
• Proactive Account Monitoring:
  Monitor customer accounts and product telemetry for potential issues, ensuring timely resolution and ensuring customer satisfaction.
• Feedback and Product Improvement:
  Gather customer feedback and insights to provide valuable input to our product and service development teams for continuous improvement.

Qualifications:

• Proven experience in customer management, customer success or customer support role.
• Willingness to work US/Americas working hours and days.
• Excellent communication, relationship building, and interpersonal skills.
• Proactive, eager to take initiative, seeking opportunities to learn and grow. 
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent time management skills.
• Fluent English speaking, reading, and writing required
• Bonus: Business level fluency in Spanish and or Portuguese 
• Cybersecurity, DevOps, or Appsec experience 

If you are missing some of the qualifications, but are excited about the opportunity, send your CV and explain why you’re the right person for the role. We’re always open to new ideas and fresh perspectives. 

Benefits

• Interesting, technical, and challenging assignments with abundant international professional experience.
• Competitive compensation.
• Opportunities for professional growth and advancement.
• Ability to interact with some of the largest global organizations as customers
• Hybrid work environment
• World-class security experts changing the world of application and API security. 
• A diverse and inclusive workplace. Bright is an equal-opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.