🚀Bright Security Unveils Bright STAR: Autonomous Security Testing and Remediation Platform

Technical Support Specialist

Customer Success
Remote
Full-time

About the company

Bright Security is a rapidly growing global SaaS B2B company  tackling some of the biggest challenges in Application Security. Bright’s enterprise-grade, dev-centric Dynamic Application Security Testing (DAST) platform provides comprehensive application testing from development  to production and cloud, offering detailed vulnerability proof and remediation guidelines throughout the SDLC. Our solution accelerates issue awareness remediation from a 12-week average to same-day discovery.

About the product

Bright’s product is the first of its kind to integrate DAST testing into unit tests, integrating into CI/CD pipelines, and various educational programs designed for developers to adapt an ‘early and often’ posture when it comes to testing for security vulnerabilities.  With the Bright engine’s stellar technical and business logic, minimal false positives, and developer-centric design, there is no need for manual validation of security findings, removing costly and time consuming human bottlenecks that cripple rapid releases and drain dev team’s limited security resources.

Sphere of operation: Application Security Testing

Position

We seek dedicated and proactive Technical Support Specialist to be the first point of contact for our customers, providing essential technical support and ensuring a seamless user experience with our DAST (Dynamic Application Security) solution.

You’ll have a unique opportunity to work with cutting-edge technologies and assist the world’s biggest enterprises with testing their applications.

Team

In this role, you will join Bright’s Technical Support Team within the Customer Success and Support department. As a Technical Support Specialist, you will handle incoming Tier 1-2 support calls from customers across North America and the EMEA regions, resolving technical issues within your scope of expertise.

Job functions

  • Serve as the initial point of contact for customers seeking technical assistance via various channels.
  • Diagnose and resolve technical issues related to our DAST product, ensuring timely and effective solutions.
  • Track and manage support tickets, ensuring accurate and timely updates are provided to customers.
  • Maintain detailed records of customer interactions, technical issues, and resolutions in our support database.
  • Identify and escalate complex issues to higher-level support or specialized teams as necessary.
  • Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
  • Gather and relay customer feedback to the product and development teams to help improve our offerings.

Hard skills

  • 1-2 years of experience in IT, DevOps, Networking or similar technical support roles; comfortable working in Windows, Linux, APIs and CLI services/commands.
  • Knowledge of Linux and Microsoft Windows in Enterprise environments.
  • Optional understanding and knowledge of common types of application layer vulnerabilities, Firewalls, and Security products.
  • Optional knowledge of SDLC, OpenAPI/Swagger, CI/CD platforms (Jenkins, GitHub etc), Cloud technologies, applications development, applications security, and vulnerabilities.

Soft Skills

  • Excellent communication skills in English. An ability to influence, persuade, and motivate people at every level and every function to partner with you on solving problems.
  • Strong ability to work with enterprise customers, handle their expectations, and solve and/or escalate problems.
  • Ability to work with customers and teams across time zones including the US, EMEA and other parts of the world.

What we offer

  • Interesting, technical, and challenging assignments with abundant international professional experience
  • Competitive compensation.
  • Opportunities for professional growth and advancement.
  • Ability to interact with some of the largest global organizations as customers.
  • A diverse and inclusive workplace. Bright is an equal opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.